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FAQ

Where is our jewerly made

All our pieces of jewelry are created by gigi Clozeau and handcrafted by our artisan jewelers in our workshop in the south of France.

We only use the finest materials: 18-carat gold, diamonds and high-end resin.

 

Certificate of authenticity

Each piece of jewelry is delivered with its own certificate of authenticity, and all of our pieces are hallmarked.

 

Guarantee of gigi Clozeau jewels

Our jewelry is handmade in our workshops: a French manufacturing that guarantees the level of excellence of this great jeweler. They are to be handled with care and we recommend that you avoid contact with chemical substances (perfume, lotion, cream).

Gigi Clozeau jewels are guaranteed for one year after purchase. The warranty covers any element that could be faulty (clasp, change in the color of a resin bead, break in the chain) following a manufacturing defect.

For pieces over one year, a quote will be offered before making any repair.

 

Product care

We advise you to avoid any contact with chemical substances (sunscreens, perfumes, lotions, ...) which may alter the appearance.

 

Size guide 

You can access our size guide directly through our products pages.

You will find a size guide for our rings, bracelets and necklaces.

 

Bracelet

Two available sizes: 6.7" and 7.1"

The 6.7" size (standard size) with a fastening ring at 6.3" is the most common: it is made to fit a thin to normal wrist (S, M and L). We advise you to wear your bracelet as fitted as possible.

The 7.1" size with a fastening ring at 6.7" is made to fit a larger wrist. We advise you to wear your bracelet as fitted as possible.

Necklace

7 sizes of necklaces are available depending on the model chosen:

15.7" with a 15" fastening ring, available only in the “Mini Gigi” collection.

16.5" with a 15.7" fastening ring (standard size)

17.7" with a 17" fastening ring

19.7with a 18.9" fastening ring

21.7" with 2 fastening rings: one at 20.8" and one at 20"

24.2" long necklace with a 22.8" fastening ring

34" long necklace

 

 

Point of sale locator.

Our exclusive retail seller network is available here

 

After sale service.

If you purchased through the gigi Clozeau website, you can process your return by logging to your customer area in the My Account section.

For a piece of jewelry purchased through a retailer, we invite you to contact the latter. Remember to bring your invoice or proof of purchase.

Important: the e-shop will not be able to process returns from a purchase made in store.

 

What should I do if my jewel is damaged?

Gigi Clozeau jewels are guaranteed for one year after purchase. The warranty covers any element that could be faulty (clasp, change in the color of a resin bead, break in the chain) following a manufacturing defect.

For pieces over one year, a quote will be offered before making any repair.

For a piece of jewelry purchased through a retailer, we invite you to contact the latter.

For a piece of jewelry purchased on our website, you can send us an email including your order number to the following address: mettre adresse